Revision of 2026-09-24
Current versionChanged how refunds are calculated when part of a purchase was used within the statutory withdrawal window. For prepaid credits and AI chat message packs partly used within the refund window (7 days for domestic payments; 14 days for overseas-payment packs purchased on or after 22 September 2026), the used portion is now deducted at the unit price you actually paid rather than the list price, and the remainder is refunded with no fee. For immediate cancellation of a monthly subscription within 7 days of the charge, used units and AI chat are likewise deducted at that charge's contract rate rather than the list price (the refund is still the smaller of that amount and the prorated amount for the remaining days). The list-price deduction after the window, the length of the refund window, the absence of a fee on domestic payments and the carry-over rules are unchanged.
Prepaid credits (one-off summaries)
| Before | After |
|---|---|
| • Within 7 days of purchase (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), if none of that purchase's credits have been used, you can request a full refund with no fee. | • The refund window is 7 days from the date of purchase (the statutory withdrawal period in the Republic of Korea; for prepaid credits paid overseas (Dodo Payments, USD) it is 14 days for purchases made on or after 22 September 2026, and a longer period applies where your country's statutory window or the payment provider's refund policy is more favorable). If none of that purchase's credits have been used within the window, you can request a full refund with no fee. |
| • If some credits were used or 7 days have passed, the credits you already used are deducted at the regular (undiscounted) list price, and the remainder is refunded. For discounted packages, the deduction for used credits can exceed the per-credit price you actually paid; used credits themselves are not refundable. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. | • If some credits were used within the refund window, the credits you already used are deducted at the unit price you actually paid for that purchase (amount paid ÷ credits purchased), and the remainder is refunded with no fee. In other words, you get back the amount you actually paid in proportion to the unused credits; used credits themselves are not refundable. |
| • After the refund window has passed, the credits you already used are deducted at the regular (undiscounted) list price, and the remainder is refunded. For discounted packages, the deduction for used credits can exceed the per-credit price you actually paid; used credits themselves are not refundable. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. | |
| • For overseas payments (Dodo Payments, USD), a non-recoverable payment-processor (PG) fee may additionally be deducted from partial refunds or refunds after the window; the deducted amount is shown on the refund confirmation screen. No separate payment-processor fee is deducted for domestic payments (Toss Payments, KRW). | • For overseas payments (Dodo Payments, USD), a non-recoverable payment-processor (PG) fee may additionally be deducted from refunds requested after the refund window; the deducted amount is shown on the refund confirmation screen. No payment-processor fee is deducted from refunds within the window (whether unused or partly used) or from domestic payments (Toss Payments, KRW). |
Monthly subscription refunds & cancellation
| Before | After |
|---|---|
| • Immediate cancel & refund: we refund the smaller of (a) your payment minus the service you already used this billing period (summary units, AI chat, etc.) valued at the regular (undiscounted) list price, and (b) the prorated amount for the remaining period — and the subscription ends right away. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. Usage deductions and refund eligibility are judged on this billing period's own allowance only; units and AI chat messages carried over from the previous period were provided by that earlier payment and are not deducted. On immediate cancellation, only what this period granted lapses: its remaining units and its monthly AI chat messages. Units and AI chat messages carried over from the previous period remain until the end of their original carry-over window, because an earlier payment already covered them. Credits and AI chat message packs (purchased chat) bought separately are likewise unaffected by cancellation. | • Immediate cancel & refund: we refund the smaller of (a) this billing period's payment minus the service you already used (summary units, AI chat, etc.), and (b) the prorated amount for the remaining period — and the subscription ends right away. How the used service is valued depends on the time since the charge (or renewal). Within 7 days of the charge (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), used units and AI chat are deducted at the contract rate of that charge — the amount you actually paid in proportion to the monthly allowance; after those 7 days they are deducted at the regular (undiscounted) list price. Only for usage deductions within 7 days of the charge, we apply whichever is more favorable to you: the contract-rate basis or the regular list-price basis. After the 7 days, deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. Usage deductions and refund eligibility are judged on this billing period's own allowance only; units and AI chat messages carried over from the previous period were provided by that earlier payment and are not deducted. On immediate cancellation, only what this period granted lapses: its remaining units and its monthly AI chat messages. Units and AI chat messages carried over from the previous period remain until the end of their original carry-over window, because an earlier payment already covered them. Credits and AI chat message packs (purchased chat) bought separately are likewise unaffected by cancellation. |
AI chat message pack refunds
| Before | After |
|---|---|
| • AI chat message packs (prepaid chat messages) are sold as one-off purchases through both overseas payments (Dodo Payments, USD) and domestic payments (Toss Payments general payment, KRW), and the same refund rules apply regardless of payment method. Within 7 days of purchase (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), if none of that purchase's messages have been used, you can request a full refund with no fee. If some were used or 7 days have passed, the messages you already used are deducted at the regular (undiscounted) list price and the remainder is refunded; used messages themselves are not refundable. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. | • AI chat message packs (prepaid chat messages) are sold as one-off purchases through both overseas payments (Dodo Payments, USD) and domestic payments (Toss Payments general payment, KRW), and the same refund rules apply regardless of payment method. The refund window is the same as for prepaid credits (7 days from purchase; 14 days for overseas-payment packs purchased on or after 22 September 2026; a longer period applies where your country's statutory window or the payment provider's refund policy is more favorable). If none of that purchase's messages have been used within the window, you can request a full refund with no fee. If some were used within the window, the messages you already used are deducted at the per-message price you actually paid for that purchase (amount paid ÷ messages purchased) and the remainder is refunded with no fee. After the window has passed, the messages you already used are deducted at the regular (undiscounted) list price and the remainder is refunded; in that case deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. In every case, used messages themselves are not refundable. |
| • Chat message pack refunds can be requested directly in settings after signing in, and run after you review the refund amount and any estimated fee. For overseas payments (Dodo Payments, USD), a non-recoverable payment-processor (PG) fee may be deducted from partial refunds (none is deducted for domestic payments); the deducted amount is shown on the refund confirmation screen. For cases not handled in settings, please use the website contact form or email [email protected]. | • Chat message pack refunds can be requested directly in settings after signing in, and run after you review the refund amount and any estimated fee. For overseas payments (Dodo Payments, USD), a non-recoverable payment-processor (PG) fee may be deducted from refunds requested after the refund window (none is deducted within the window or for domestic payments); the deducted amount is shown on the refund confirmation screen. For cases not handled in settings, please use the website contact form or email [email protected]. |
Revision of 2026-09-22
The monthly subscription section now states up front that, for subscriptions paid through Toss Payments (domestic payments), the unused part of the monthly units and AI chat messages does not carry over to the next billing period and lapses when the period ends (per the domestic payment provider's review rules for recurring payments; the one-period carry-over on overseas-payment subscriptions is unchanged). Prepaid credits and AI chat message packs may now also be sold through domestic payments (Toss Payments general payment), with the same refund rules regardless of payment method and no payment-processor fee deducted on domestic refunds. Refund eligibility and the list-price and proration calculations are unchanged.
Scope
| Before | After |
|---|---|
| This policy applies to every paid product on SKIMTUBE. Monthly subscriptions, which provide channel alerts, units, and AI chat, are sold through both domestic payments (Toss Payments, KRW) and overseas payments (Dodo Payments, USD). Prepaid credits used for one-off summaries and AI chat message packs (prepaid chat messages) are sold only through overseas payments (Dodo Payments, USD); domestic payments offer the monthly subscription only. | This policy applies to every paid product on SKIMTUBE. Monthly subscriptions, which provide channel alerts, units, and AI chat, are sold through both domestic payments (Toss Payments, KRW) and overseas payments (Dodo Payments, USD). Prepaid credits used for one-off summaries and AI chat message packs (prepaid chat messages) are sold as one-off purchases through both overseas payments (Dodo Payments, USD) and domestic payments (Toss Payments general payment, KRW). Domestic one-off products appear on the pricing page as soon as they are ready for sale; until then, domestic payments offer the monthly subscription only. |
Prepaid credits (one-off summaries)
| Before | After |
|---|---|
| • This section applies to prepaid credits, which are sold only through overseas payments (Dodo Payments, USD). Prepaid credits are not sold through domestic payments (Toss Payments, KRW). | • This section applies to prepaid credits. Prepaid credits are sold as one-off purchases through both overseas payments (Dodo Payments, USD) and domestic payments (Toss Payments general payment, KRW), and the same refund rules apply regardless of payment method. |
| • For partial refunds or refunds after the window, a non-recoverable payment-processor (PG) fee may additionally be deducted; the deducted amount is shown on the refund confirmation screen. | • For overseas payments (Dodo Payments, USD), a non-recoverable payment-processor (PG) fee may additionally be deducted from partial refunds or refunds after the window; the deducted amount is shown on the refund confirmation screen. No separate payment-processor fee is deducted for domestic payments (Toss Payments, KRW). |
Monthly subscription refunds & cancellation
| Before | After |
|---|---|
| • Whether allowance carries over depends on the payment method. When you pay through Toss Payments (domestic payments), the units and AI chat messages remaining from a subscription's monthly allowance do not carry over. The operator would prefer to offer the same carry-over regardless of payment method, but under the domestic payment provider's (Toss Payments) review rules for recurring payments, a subscription whose monthly allowance carries over cannot be operated as a recurring-payment product, so the monthly units and AI chat messages of a subscription paid through Toss Payments can be used only within that billing period, and whatever remains lapses when the period ends. For overseas-payment subscriptions (Dodo Payments, USD), unused monthly units and AI chat messages carry over for one more period. Wherever the items below refer to allowance 'carried over from the previous period', that applies to overseas-payment subscriptions only. | |
| • Immediate cancel & refund: we refund the smaller of (a) your payment minus the service you already used this billing period (summary units, AI chat, etc.) valued at the regular (undiscounted) list price, and (b) the prorated amount for the remaining period — and the subscription ends right away. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. Usage deductions and refund eligibility are judged on this billing period's own allowance only; units and AI chat messages carried over from the previous period were provided by that earlier payment and are not deducted. On immediate cancellation, only what this period granted lapses: its remaining units and its monthly AI chat messages. Units and AI chat messages carried over from the previous period remain until the end of their original carry-over window, because an earlier payment already covered them. Credits and AI chat message packs (purchased chat) bought separately through overseas payments are likewise unaffected by cancellation. | • Immediate cancel & refund: we refund the smaller of (a) your payment minus the service you already used this billing period (summary units, AI chat, etc.) valued at the regular (undiscounted) list price, and (b) the prorated amount for the remaining period — and the subscription ends right away. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. Usage deductions and refund eligibility are judged on this billing period's own allowance only; units and AI chat messages carried over from the previous period were provided by that earlier payment and are not deducted. On immediate cancellation, only what this period granted lapses: its remaining units and its monthly AI chat messages. Units and AI chat messages carried over from the previous period remain until the end of their original carry-over window, because an earlier payment already covered them. Credits and AI chat message packs (purchased chat) bought separately are likewise unaffected by cancellation. |
AI chat message pack refunds
| Before | After |
|---|---|
| • AI chat message packs (prepaid chat messages) are sold only through overseas payments (Dodo Payments, USD) and are not sold through domestic payments (Toss Payments, KRW). Within 7 days of purchase (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), if none of that purchase's messages have been used, you can request a full refund with no fee. If some were used or 7 days have passed, the messages you already used are deducted at the regular (undiscounted) list price and the remainder is refunded; used messages themselves are not refundable. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. | • AI chat message packs (prepaid chat messages) are sold as one-off purchases through both overseas payments (Dodo Payments, USD) and domestic payments (Toss Payments general payment, KRW), and the same refund rules apply regardless of payment method. Within 7 days of purchase (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), if none of that purchase's messages have been used, you can request a full refund with no fee. If some were used or 7 days have passed, the messages you already used are deducted at the regular (undiscounted) list price and the remainder is refunded; used messages themselves are not refundable. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. |
| • Chat message pack refunds can be requested directly in settings after signing in, and run after you review the refund amount and any estimated fee. A non-recoverable payment-processor (PG) fee may be deducted from partial refunds; the deducted amount is shown on the refund confirmation screen. For cases not handled in settings, please use the website contact form or email [email protected]. | • Chat message pack refunds can be requested directly in settings after signing in, and run after you review the refund amount and any estimated fee. For overseas payments (Dodo Payments, USD), a non-recoverable payment-processor (PG) fee may be deducted from partial refunds (none is deducted for domestic payments); the deducted amount is shown on the refund confirmation screen. For cases not handled in settings, please use the website contact form or email [email protected]. |
Payment disputes (chargebacks)
| Before | After |
|---|---|
| • If a payment dispute (chargeback) is filed with your card issuer, new payments on that account (subscription charges and changes, and — for overseas payments — credit and chat message pack purchases and auto top-up) are blocked while the dispute is open. Signing in, reading your summaries, and spending balance you already hold are not affected. | • If a payment dispute (chargeback) is filed with your card issuer, new payments on that account (subscription charges and changes, credit and chat message pack purchases, and auto top-up) are blocked while the dispute is open. Signing in, reading your summaries, and spending balance you already hold are not affected. |
How to request a refund
| Before | After |
|---|---|
| Most subscription refunds, and refunds of credits and chat message packs bought through overseas payments, can be requested directly in settings after signing in, and run after you review the refund amount and any fee. | Most subscription refunds, and refunds of credits and chat message packs, can be requested directly in settings after signing in, and run after you review the refund amount and any fee. |
Revision of 2026-09-16
The payment-processor fee deduction on monthly subscription refunds is now limited to overseas payments (Dodo Payments, USD), and the policy states that no separate payment-processor fee is deducted for domestic payments (Toss Payments, KRW). The English status code that referred to a failed renewal was replaced with a plain description. Refund eligibility and the list-price and proration calculations are unchanged; refunds of domestic payments are no longer reduced by a payment-processor fee.
Monthly subscription refunds & cancellation
| Before | After |
|---|---|
| • If you used none of this billing period's own allowance (no summaries, AI chat, or channel alerts — spending only allowance carried over from the previous period also counts as unused here) and it is within 7 days of the charge or renewal (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), we skip the calculation above and refund the full charge with no fee. After those 7 days, a period you used nothing in is still refunded with no fee, at the prorated amount for the days remaining. If there is any usage, a non-recoverable payment-processor (PG) fee may be deducted; the refund amount and deductions are shown before you confirm. | • If you used none of this billing period's own allowance (no summaries, AI chat, or channel alerts — spending only allowance carried over from the previous period also counts as unused here) and it is within 7 days of the charge or renewal (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), we skip the calculation above and refund the full charge with no fee. After those 7 days, a period you used nothing in is still refunded with no fee, at the prorated amount for the days remaining. For overseas payments (Dodo Payments, USD) with any usage, a non-recoverable payment-processor fee may additionally be deducted. No separate payment-processor fee is deducted for domestic payments (Toss Payments, KRW). The refund amount and deductions are shown before you confirm. |
| • If a subscription is past due, you can restore it by updating or re-registering your payment method (card) in settings. | • If a renewal payment failed and the subscription is on hold, you can restore it by updating or re-registering your payment method (card) in settings. |
Revision of 2026-09-03
Clarified the scope by payment axis: monthly subscriptions are sold through both domestic (Toss Payments, KRW) and overseas (Dodo Payments, USD) payments, while prepaid credits and AI chat message packs are sold only through overseas payments and domestic payments offer the monthly subscription only. The credit and chat message pack refund sections now open by stating that those are overseas-payment-only products, and related sentences say the same. Refund eligibility and amount calculations are unchanged.
Scope
| Before | After |
|---|---|
| This policy applies to the paid products on SKIMTUBE: prepaid credits used for one-off summaries, and monthly subscriptions that provide channel alerts, units, and AI chat. Where AI chat message packs (prepaid chat messages) are offered, it applies to those purchases too. | This policy applies to every paid product on SKIMTUBE. Monthly subscriptions, which provide channel alerts, units, and AI chat, are sold through both domestic payments (Toss Payments, KRW) and overseas payments (Dodo Payments, USD). Prepaid credits used for one-off summaries and AI chat message packs (prepaid chat messages) are sold only through overseas payments (Dodo Payments, USD); domestic payments offer the monthly subscription only. |
Prepaid credits (one-off summaries)
| Before | After |
|---|---|
| • This section applies to prepaid credits, which are sold only through overseas payments (Dodo Payments, USD). Prepaid credits are not sold through domestic payments (Toss Payments, KRW). |
Monthly subscription refunds & cancellation
| Before | After |
|---|---|
| • Immediate cancel & refund: we refund the smaller of (a) your payment minus the service you already used this billing period (summary units, AI chat, etc.) valued at the regular (undiscounted) list price, and (b) the prorated amount for the remaining period — and the subscription ends right away. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. Usage deductions and refund eligibility are judged on this billing period's own allowance only; units and AI chat messages carried over from the previous period were provided by that earlier payment and are not deducted. On immediate cancellation, only what this period granted lapses: its remaining units and its monthly AI chat messages. Units and AI chat messages carried over from the previous period remain until the end of their original carry-over window, because an earlier payment already covered them. Separately purchased credits and AI chat message packs (purchased chat) are likewise unaffected by cancellation. | • Immediate cancel & refund: we refund the smaller of (a) your payment minus the service you already used this billing period (summary units, AI chat, etc.) valued at the regular (undiscounted) list price, and (b) the prorated amount for the remaining period — and the subscription ends right away. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. Usage deductions and refund eligibility are judged on this billing period's own allowance only; units and AI chat messages carried over from the previous period were provided by that earlier payment and are not deducted. On immediate cancellation, only what this period granted lapses: its remaining units and its monthly AI chat messages. Units and AI chat messages carried over from the previous period remain until the end of their original carry-over window, because an earlier payment already covered them. Credits and AI chat message packs (purchased chat) bought separately through overseas payments are likewise unaffected by cancellation. |
AI chat message pack refunds
| Before | After |
|---|---|
| • Where AI chat message packs (prepaid chat messages) are offered: within 7 days of purchase (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), if none of that purchase's messages have been used, you can request a full refund with no fee. If some were used or 7 days have passed, the messages you already used are deducted at the regular (undiscounted) list price and the remainder is refunded; used messages themselves are not refundable. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. | • AI chat message packs (prepaid chat messages) are sold only through overseas payments (Dodo Payments, USD) and are not sold through domestic payments (Toss Payments, KRW). Within 7 days of purchase (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), if none of that purchase's messages have been used, you can request a full refund with no fee. If some were used or 7 days have passed, the messages you already used are deducted at the regular (undiscounted) list price and the remainder is refunded; used messages themselves are not refundable. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. |
Payment disputes (chargebacks)
| Before | After |
|---|---|
| • If a payment dispute (chargeback) is filed with your card issuer, new payments on that account (topped-up credit and chat message pack purchases, subscription charges and changes, and auto top-up) are blocked while the dispute is open. Signing in, reading your summaries, and spending balance you already hold are not affected. | • If a payment dispute (chargeback) is filed with your card issuer, new payments on that account (subscription charges and changes, and — for overseas payments — credit and chat message pack purchases and auto top-up) are blocked while the dispute is open. Signing in, reading your summaries, and spending balance you already hold are not affected. |
How to request a refund
| Before | After |
|---|---|
| Most credit and subscription refunds can be requested directly in settings after signing in, and run after you review the refund amount and any fee. | Most subscription refunds, and refunds of credits and chat message packs bought through overseas payments, can be requested directly in settings after signing in, and run after you review the refund amount and any fee. |
Revision of 2026-08-27
Named Dodo Payments as the Merchant of Record (official seller) for overseas payments (USD), with a link to its Buyer Terms and how to get help. Overseas amounts are shown as the tax-exclusive product price, and the tax due for your country is added by Dodo Payments at checkout. The payment-dispute (chargeback) section was also rewritten to match how disputes are actually handled: while a dispute is open only new payments are blocked — cancelling a subscription and requesting a refund stay available. If the dispute is withdrawn or cancelled, or the payment is confirmed valid, the block is lifted and any balance that was reclaimed is restored. If instead the dispute returns your money, the unused balance that payment granted may be reclaimed and the block on new payments stays in place; tell us if you need it lifted and we will review it case by case. Refund eligibility and amount calculations are unchanged.
Scope
| Before | After |
|---|---|
| Domestic (Korean) card payments are processed in Korean won (KRW) through Toss Payments, a payment gateway (PG) service, and in that case the seller is the SKIMTUBE operator (LeanLog, the 'operator'). Where payments for overseas buyers are offered, they are processed in USD by an overseas payment provider the operator selects; that provider is still to be determined. Refunds are always issued to the original payment method. | Domestic (Korean) card payments are processed in Korean won (KRW) through Toss Payments, a payment gateway (PG) service, and in that case the seller is the SKIMTUBE operator (LeanLog, the 'operator'). Payments from overseas buyers are processed in US dollars (USD) only, with Dodo Payments acting as the Merchant of Record. Overseas product prices are set tax-exclusive, and the tax due for your country is calculated and added by Dodo Payments at checkout. In regions where tax-inclusive pricing is the norm the amount shown already includes that tax, and the final charge is confirmed at checkout. Refunds are always issued to the original payment method. |
Seller, payment processing, and your statutory rights
| Before | After |
|---|---|
| Where payments through an overseas payment provider (USD) are offered, that provider acts as the Merchant of Record for those purchases and handles their payment processing, taxes, refunds, and payment disputes. That provider is still to be determined; once it is selected, its name and refund policy link will be reflected in this policy. | For overseas payments (USD), Dodo Payments acts as the Merchant of Record and handles the payment processing, taxes, refunds, and payment disputes for those purchases. Dodo Payments is the trade name under which several companies, including Dodo Payments Inc (United States), operate together, and the terms that apply to buyers are published in the Dodo Payments Buyer Terms (https://dodopayments.com/legal/buyer-terms). |
| Refund eligibility, request periods, and processing are governed by this policy and by the mandatory consumer protection law of the country where you live; purchases made through the overseas payment provider are additionally governed by that provider's refund policy. Statutory withdrawal periods differ by country (for example, 7 days in the Republic of Korea and 14 days in the EU and the UK). Domestic payments are handled by the operator directly, and purchases through the overseas payment provider are handled by that provider under those country-specific rules. | Refund eligibility, request periods, and processing are governed by this policy and by the mandatory consumer protection law of the country where you live; overseas payments (USD) are additionally governed by the Dodo Payments Buyer Terms. Statutory withdrawal periods differ by country (for example, 7 days in the Republic of Korea and 14 days in the EU and the UK). Domestic payments are handled by the operator directly, and overseas payments are handled by Dodo Payments as the Merchant of Record under those country-specific rules. |
| The sections below are additional refund and cancellation terms that SKIMTUBE provides on top of those rights. The 7-day no-fee full-refund window described below is a self-service baseline offered equally to all buyers, based on the statutory withdrawal period of the Republic of Korea; where the law of your country or the payment provider's refund policy gives you more favorable rights, those apply instead. Nothing in this policy limits your statutory rights. | The sections below are additional refund and cancellation terms that SKIMTUBE provides on top of those rights. The 7-day no-fee full-refund window described below is a self-service baseline offered equally to all buyers, based on the statutory withdrawal period of the Republic of Korea; where the law of your country, or the Dodo Payments Buyer Terms that apply to overseas payments, gives you more favorable rights, those apply instead. Nothing in this policy limits your statutory rights. |
How refunds are processed
| Before | After |
|---|---|
| • Approved refunds are processed to the card through the payment provider (the PG, or the overseas payment provider); immediately after the request they appear as pending, and complete once the processing is confirmed. | • Approved refunds are processed to the card through the payment provider (Toss Payments for domestic payments, Dodo Payments for overseas payments); immediately after the request they appear as pending, and complete once the processing is confirmed. |
Payment disputes (chargebacks)
| Before | After |
|---|---|
| • If a payment dispute (chargeback) is filed with your card issuer, the topped-up credits and prepaid chat messages granted by that payment are clawed back, up to whatever balance is still remaining at that time. | • If a payment dispute (chargeback) is filed with your card issuer, new payments on that account (topped-up credit and chat message pack purchases, subscription charges and changes, and auto top-up) are blocked while the dispute is open. Signing in, reading your summaries, and spending balance you already hold are not affected. |
| • If the disputed payment was a monthly subscription, the subscription ends immediately and the remaining monthly allowance it granted — including anything carried over — lapses. | • Cancelling a subscription and requesting a refund remain available while a dispute is open. |
| • While a dispute is open, new payments on that account (credit and chat message pack purchases, subscription charges and changes, and auto top-up) are blocked. Cancelling a subscription and requesting a refund remain available. | • If a dispute returns the money you paid, the operator may reclaim the unused balance that payment granted (topped-up credits, prepaid chat messages, and the monthly allowance it granted) and end the subscription that payment was keeping active. Any reclaim is limited to the balance still remaining at that time; you are never charged extra for what you already used. |
| • If the dispute is withdrawn or reversed, the clawed-back balance is restored and the payment block is lifted. | • In that case the block on new payments stays in place even after the dispute closes. If you need it lifted, tell us through the contact routes below and we will review it case by case. |
| • If instead the dispute is withdrawn or cancelled, or the review confirms the payment was valid, the payment block is lifted and any balance that was reclaimed is restored to the extent it was reclaimed. | |
| • Overseas payments (USD) are also governed by the Dodo Payments Buyer Terms (https://dodopayments.com/legal/buyer-terms). Those terms require you to contact Dodo Payments before raising a chargeback with your bank or card issuer, and set out the consequences of not doing so (such as being barred from further purchases), so please review them before filing a dispute. |
How to request a refund
| Before | After |
|---|---|
| For purchases made through the overseas payment provider (Merchant of Record), you can also request a refund through that provider's own buyer support channel where one is offered. That channel will be listed in this policy once the provider is selected. | Overseas payments (USD) are handled by Dodo Payments as the Merchant of Record. You can view invoices and receipts, change your payment method, and manage your subscription in the Dodo Payments customer portal, which opens from settings. What SKIMTUBE refunds, and how much, is set by this policy; the payment transaction itself is additionally governed by the Dodo Payments Buyer Terms (https://dodopayments.com/legal/buyer-terms), and whichever of the two is more favorable to you applies. Send refund and billing questions about overseas payments to the SKIMTUBE contact routes below and the operator will handle them through Dodo Payments. |
Revision of 2026-08-25
Added when refunds for domestic card payments (Toss Payments) are reflected: same-day full cancellations immediately; partial refunds and cancellations from the next day onward take about 3–4 business days (up to 10 days for debit cards). Also explained that when the payment provider cannot accept a cancellation right away for reasons on the operator's side (such as the provider's cancellation limit), the refund stays pending and is retried automatically once resolved. Refund eligibility and amount calculations are unchanged.
How refunds are processed
| Before | After |
|---|---|
| • Timing for domestic card payments (via Toss Payments): a full cancellation on the day of payment is reflected immediately; partial refunds and cancellations from the next day onward take about 3–4 business days for the card company to process (debit cards can take up to 10 days). When the amount appears on your card statement depends on your card company. | |
| • If the payment provider cannot accept the cancellation right away for reasons on the operator's side (such as the provider's cancellation limit), the refund stays pending and is retried automatically once the operator has resolved it. The refunded credits or subscription time remain withdrawn in the meantime; if the refund ultimately cannot be processed, they are restored. |
Revision of 2026-08-20
Clarified the seller and payment processing ahead of domestic card payments: they are processed in KRW through Toss Payments (a payment gateway), and the SKIMTUBE operator is the seller directly responsible for statutory withdrawal, refunds, and dispute handling. Statements about an overseas Merchant-of-Record payment provider now apply only to those purchases, and past-due recovery guidance now points to updating the payment method in settings. Refund eligibility and amount calculations are unchanged.
Scope
| Before | After |
|---|---|
| Payments are processed in USD by the payment provider the operator selects, and refunds are always issued to the original payment method. The payment provider is still to be determined. | Domestic (Korean) card payments are processed in Korean won (KRW) through Toss Payments, a payment gateway (PG) service, and in that case the seller is the SKIMTUBE operator (LeanLog, the 'operator'). Where payments for overseas buyers are offered, they are processed in USD by an overseas payment provider the operator selects; that provider is still to be determined. Refunds are always issued to the original payment method. |
Seller, payment processing, and your statutory rights — Added
| Before | After |
|---|---|
| For domestic card payments (via Toss Payments, in KRW), the operator is the seller and is directly responsible for statutory withdrawal, refunds, and payment-dispute handling under the applicable laws, including the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea. Toss Payments is a payment gateway (PG) that processes payments on the operator's behalf and is not the seller. | |
| Where payments through an overseas payment provider (USD) are offered, that provider acts as the Merchant of Record for those purchases and handles their payment processing, taxes, refunds, and payment disputes. That provider is still to be determined; once it is selected, its name and refund policy link will be reflected in this policy. | |
| Refund eligibility, request periods, and processing are governed by this policy and by the mandatory consumer protection law of the country where you live; purchases made through the overseas payment provider are additionally governed by that provider's refund policy. Statutory withdrawal periods differ by country (for example, 7 days in the Republic of Korea and 14 days in the EU and the UK). Domestic payments are handled by the operator directly, and purchases through the overseas payment provider are handled by that provider under those country-specific rules. | |
| The sections below are additional refund and cancellation terms that SKIMTUBE provides on top of those rights. The 7-day no-fee full-refund window described below is a self-service baseline offered equally to all buyers, based on the statutory withdrawal period of the Republic of Korea; where the law of your country or the payment provider's refund policy gives you more favorable rights, those apply instead. Nothing in this policy limits your statutory rights. | |
| Refunds can be requested in SKIMTUBE settings, and approved refunds are processed to the original payment method through the payment provider. |
Monthly subscription refunds & cancellation
| Before | After |
|---|---|
| • If a subscription is past due, you can restore it by updating your payment method in the customer portal. | • If a subscription is past due, you can restore it by updating or re-registering your payment method (card) in settings. |
How refunds are processed
| Before | After |
|---|---|
| • Refunds are processed to the card after the payment provider's review; immediately after the request they appear as pending, and complete once approved. | • Approved refunds are processed to the card through the payment provider (the PG, or the overseas payment provider); immediately after the request they appear as pending, and complete once the processing is confirmed. |
How to request a refund
| Before | After |
|---|---|
| Where the payment provider that acts as Merchant of Record for your purchase offers its own buyer support channel, you can also request a refund there. That channel will be listed in this policy once the provider is selected. | For purchases made through the overseas payment provider (Merchant of Record), you can also request a refund through that provider's own buyer support channel where one is offered. That channel will be listed in this policy once the provider is selected. |
The payment provider as Merchant of Record and your statutory rights — Removed
| Before | After |
|---|---|
| For every paid purchase on SKIMTUBE, the payment provider the operator selects acts as the Merchant of Record and handles payment processing, taxes, refunds, and payment disputes. The payment provider is still to be determined; once it is selected, its name and refund policy link will be reflected in this policy. | |
| Refund eligibility, request periods, and processing are governed by the payment provider's refund policy and by the mandatory consumer protection law of the country where you live. Statutory withdrawal periods differ by country (for example, 7 days in the Republic of Korea and 14 days in the EU and the UK), and the payment provider handles processing under those country-specific rules. | |
| The sections below are additional refund and cancellation terms that SKIMTUBE provides on top of those rights. The 7-day no-fee full-refund window described below is a self-service baseline offered equally to all buyers, based on the statutory withdrawal period of the Republic of Korea; where the law of your country or the payment provider's refund policy gives you more favorable rights, those apply instead. Nothing in this policy limits your statutory rights. | |
| Refunds can be requested in SKIMTUBE settings, and approved refunds are processed by the payment provider to the original payment method. If the provider offers its own buyer support channel, that channel will be listed in this policy once the provider is selected. |
Revision of 2026-08-06
This is the version currently in effect. Comparison tables for earlier revisions are not provided.
This is the first version tracked in the revision history.