Refund & Cancellation Policy

Scope

This policy applies to the paid products on SKIMTUBE: prepaid credits used for one-off summaries, and monthly subscriptions that provide channel alerts, units, and AI chat. Where AI chat message packs (prepaid chat messages) are offered, it applies to those purchases too.

Domestic (Korean) card payments are processed in Korean won (KRW) through Toss Payments, a payment gateway (PG) service, and in that case the seller is the SKIMTUBE operator (LeanLog, the 'operator'). Where payments for overseas buyers are offered, they are processed in USD by an overseas payment provider the operator selects; that provider is still to be determined. Refunds are always issued to the original payment method.

Seller, payment processing, and your statutory rights

For domestic card payments (via Toss Payments, in KRW), the operator is the seller and is directly responsible for statutory withdrawal, refunds, and payment-dispute handling under the applicable laws, including the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea. Toss Payments is a payment gateway (PG) that processes payments on the operator's behalf and is not the seller.

Where payments through an overseas payment provider (USD) are offered, that provider acts as the Merchant of Record for those purchases and handles their payment processing, taxes, refunds, and payment disputes. That provider is still to be determined; once it is selected, its name and refund policy link will be reflected in this policy.

Refund eligibility, request periods, and processing are governed by this policy and by the mandatory consumer protection law of the country where you live; purchases made through the overseas payment provider are additionally governed by that provider's refund policy. Statutory withdrawal periods differ by country (for example, 7 days in the Republic of Korea and 14 days in the EU and the UK). Domestic payments are handled by the operator directly, and purchases through the overseas payment provider are handled by that provider under those country-specific rules.

The sections below are additional refund and cancellation terms that SKIMTUBE provides on top of those rights. The 7-day no-fee full-refund window described below is a self-service baseline offered equally to all buyers, based on the statutory withdrawal period of the Republic of Korea; where the law of your country or the payment provider's refund policy gives you more favorable rights, those apply instead. Nothing in this policy limits your statutory rights.

Refunds can be requested in SKIMTUBE settings, and approved refunds are processed to the original payment method through the payment provider.

Prepaid credits (one-off summaries)

• Within 7 days of purchase (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), if none of that purchase's credits have been used, you can request a full refund with no fee.
• If some credits were used or 7 days have passed, the credits you already used are deducted at the regular (undiscounted) list price, and the remainder is refunded. For discounted packages, the deduction for used credits can exceed the per-credit price you actually paid; used credits themselves are not refundable. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount.
• Topped-up credits are valid for one year from the date of purchase; any credits still remaining after that period lapse.
• For partial refunds or refunds after the window, a non-recoverable payment-processor (PG) fee may additionally be deducted; the deducted amount is shown on the refund confirmation screen.
• The refund amount and estimated deductions can be previewed in settings, and the refund runs only after you pass the confirmation step.

Monthly subscription refunds & cancellation

• Cancel at period end: schedules the next renewal to stop. Your benefits continue for the period already paid, with no separate refund. You can resume before the renewal date if you change your mind.
• Immediate cancel & refund: we refund the smaller of (a) your payment minus the service you already used this billing period (summary units, AI chat, etc.) valued at the regular (undiscounted) list price, and (b) the prorated amount for the remaining period — and the subscription ends right away. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount. Usage deductions and refund eligibility are judged on this billing period's own allowance only; units and AI chat messages carried over from the previous period were provided by that earlier payment and are not deducted. On immediate cancellation, only what this period granted lapses: its remaining units and its monthly AI chat messages. Units and AI chat messages carried over from the previous period remain until the end of their original carry-over window, because an earlier payment already covered them. Separately purchased credits and AI chat message packs (purchased chat) are likewise unaffected by cancellation.
• If you used none of this billing period's own allowance (no summaries, AI chat, or channel alerts — spending only allowance carried over from the previous period also counts as unused here) and it is within 7 days of the charge or renewal (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), we skip the calculation above and refund the full charge with no fee. After those 7 days, a period you used nothing in is still refunded with no fee, at the prorated amount for the days remaining. If there is any usage, a non-recoverable payment-processor (PG) fee may be deducted; the refund amount and deductions are shown before you confirm.
• If a subscription is past due, you can restore it by updating or re-registering your payment method (card) in settings.

AI chat message pack refunds

• Where AI chat message packs (prepaid chat messages) are offered: within 7 days of purchase (or a longer period where your country's statutory window or the payment provider's refund policy is more favorable), if none of that purchase's messages have been used, you can request a full refund with no fee. If some were used or 7 days have passed, the messages you already used are deducted at the regular (undiscounted) list price and the remainder is refunded; used messages themselves are not refundable. Deductions and refund amounts are calculated on the tax-exclusive sale amount, and tax is returned in proportion to the refunded amount.
• Purchased chat messages are valid for one year from the date of purchase; any messages still remaining after that period lapse. Purchased chat messages are used last, after any messages carried over from the previous period, this period's subscription allowance, and any bonus messages are exhausted.
• Chat message pack refunds can be requested directly in settings after signing in, and run after you review the refund amount and any estimated fee. A non-recoverable payment-processor (PG) fee may be deducted from partial refunds; the deducted amount is shown on the refund confirmation screen. For cases not handled in settings, please use the website contact form or email [email protected].

How refunds are processed

• Approved refunds are processed to the card through the payment provider (the PG, or the overseas payment provider); immediately after the request they appear as pending, and complete once the processing is confirmed.
• Timing for domestic card payments (via Toss Payments): a full cancellation on the day of payment is reflected immediately; partial refunds and cancellations from the next day onward take about 3–4 business days for the card company to process (debit cards can take up to 10 days). When the amount appears on your card statement depends on your card company.
• If the payment provider cannot accept the cancellation right away for reasons on the operator's side (such as the provider's cancellation limit), the refund stays pending and is retried automatically once the operator has resolved it. The refunded credits or subscription time remain withdrawn in the meantime; if the refund ultimately cannot be processed, they are restored.
• All refunds are issued only to the original payment method.

When refunds are limited

• Credits already used (consumed in summary processing), or subscription time that has already elapsed.
• Topped-up credits or prepaid chat messages that lapsed at the end of their validity period (one year from purchase). Lapsed balance is treated the same as balance already used and is not refundable.
• One-time, first-purchase-only discounted products (e.g. the welcome pack or the chat starter pack) consume your first-purchase eligibility when refunded, so the same product cannot be purchased again. You are reminded of this on the confirmation screen before the refund runs.
• Both the number of refund requests and the total amount refunded within a period may be limited to prevent abuse. When a limit is reached, only the self-service refund in settings is unavailable; contact us and we will review and handle the request.
• When there is no refundable payment, or the refund amount falls below the minimum processable threshold.
• Payments on accounts found to be in fraudulent use or in breach of the terms.

Payment disputes (chargebacks)

• If a payment dispute (chargeback) is filed with your card issuer, the topped-up credits and prepaid chat messages granted by that payment are clawed back, up to whatever balance is still remaining at that time.
• If the disputed payment was a monthly subscription, the subscription ends immediately and the remaining monthly allowance it granted — including anything carried over — lapses.
• While a dispute is open, new payments on that account (credit and chat message pack purchases, subscription charges and changes, and auto top-up) are blocked. Cancelling a subscription and requesting a refund remain available.
• If the dispute is withdrawn or reversed, the clawed-back balance is restored and the payment block is lifted.
• If something is wrong with a payment, please tell us through the website contact form or [email protected] before filing a dispute with your card issuer. In most cases we can resolve it faster under this policy.

How to request a refund

Most credit and subscription refunds can be requested directly in settings after signing in, and run after you review the refund amount and any fee.

For purchases made through the overseas payment provider (Merchant of Record), you can also request a refund through that provider's own buyer support channel where one is offered. That channel will be listed in this policy once the provider is selected.

For cases not handled in settings or for other questions, use the website contact form or email [email protected]. The phone number is provided as business information only; refund requests are not accepted by phone.